FAQ
Frequently Asked Questions
Find answers related to orders, shipping, returns, replacements, accounts, warranty and payment options.
Orders & Shipping
How long does it take for me to receive my order?
5-7 business days once the order is dispatched.
How do I create an account?
Click on the ‘My Account’ and fill in the required details.
How do I change my shipping address?
Click on ‘Addresses’ on my account page. You can edit or add a new shipping address.
How do I track the status of my order?
You will be notified about your order’s status once it’s dispatched.
Will you keep my credit card information on file?
We won’t keep your credit card information without your permission. However, you can save details for your convenience while shopping again.
Do you ship to my country?
At present, we ship only in India.
Will my items come in one package?
It depends upon the items you buy.
Returns & Exchanges
What is your returns policy?
We don’t take returns. You can only replace the product if it is damaged or if you received the wrong product, within 7 days of receiving the product.
I received the wrong item
Write to us at contact@shopyvision.com with your order ID and mandatory details about the falsely received product.
My order arrived damaged
Write to us at contact@shopyvision.com with your order ID and mandatory details about the damaged or defective product.
Where should I mail my authorized return?
We do not accept returns. You can only replace the product if it is defective or if you received the wrong product. You can write to us at contact@shopyvision.com.
How do I receive customer support?
Write to us at contact@shopyvision.com.
What do I do if I entered an incorrect shipping address?
If you have already placed the order, contact us immediately at contact@shopyvision.com with your order ID.
Can I change or cancel an order after I've submitted it?
You can’t cancel the order once the payment is done. However, you can request a change by writing to us at contact@shopyvision.com.
Customer Help FAQs
How do I track my Shopy Vision order?
Go to the “Track Order” section at the bottom of the home page. Enter your order ID and billing email provided in the confirmation email to track your order.
How do I track the shipment status of my order?
Go to the “Track order by ID” section at the bottom of the home page. Enter the order ID or AWB number to track the shipment status.
How do I find my order details?
Go to “My Account” and check the order details under the “Order” section.
How can I manage my order?
You can manage your order by selecting your order. You can change the shipping address, delivery date and other options according to your preference.
How do I know that my order has been confirmed?
Once your order is logged and payment authorization is received, the seller confirms the order and begins processing it. You will receive an email with your order details, order ID, item list and expected delivery time.
I don’t remember the warranty details of my product. Where can I find it?
You can check the brand website for warranty details. The product invoice can be used to claim services from any authorized service centre.
Why do I see different prices for the same products?
You may see different prices for the same product because it could be listed by many sellers.
Is it necessary to have an account to shop on Shopy Vision?
Yes, having an account gives a personalized and easy shopping experience. Shopping as a logged-in user is fast, convenient and provides extra security.
What should I do if I don’t get the OTP or verification code?
Sometimes SMS may be delayed due to network issues. You can regenerate the code through the “Resend” code option.
Payment FAQs
How can I order a large number of products?
Go to the “Bulk Order” section provided at the bottom of the shopping page. You can place a bulk order there.
What is the “Save Card” feature?
This feature lets you save your debit or credit card on your Shopy Vision account. It helps in quick completion of your transaction.
How do I pay using Shopy Vision’s EMI option?
EMI on Shopy Vision is available on RBL bank cards. Choose the product, select the required payment option and check for EMI plans available on RBL card.
Which credit cards are eligible for EMI?
RBL bank cards are eligible for EMI on Shopy Vision.
Can I pay with any credit card?
RBL bank cards, ICICI bank cards, MasterCard, Visa, RuPay and Maestro can be used for payment.
Can I use any Debit Card for my order?
You can pay using any Visa, MasterCard, RuPay and Maestro debit card.
How can I pay for my order?
You can pay using Net Banking, Wallets, Credit Card, Debit Card, UPI/QR and EMI.
Can I delete a saved card?
Yes, you can delete a saved card whenever you want to.